How to Contact BuyerBridge Support

You don't need a separate support login to reach the BuyerBridge team. Open a ticket from inside BuyerBridge, use the Help Center's Contact us form, or email support. Replies come to the email address on the ticket.

Quick Links

Open a Ticket in BuyerBridge
Use the Help Center Contact Us Form
Email Support
Tips for a Faster Answer
What Happened to Support Accounts?

Open a Ticket in BuyerBridge

Pick the client in the account dropdown at the top of the page, if the ticket is about one client.
Click the lifebuoy icon in the top bar and choose Open Ticket. On a small screen, open the ⋮ menu, then Support > Open Ticket.
In Create Support Ticket, choose the Account(s) the ticket is about, fill in the form and submit.

💡 Note: The Support icon shows only when your agency has in-app support turned on. If you don't see it, use the Contact us form below.

Use the Help Center Contact Us Form

Go to Contact us on the Help Center and fill in:

Email
Does the client need to receive email responses to this ticket? Choose Attach the client to this ticket or Attach only myself to this ticket. If the client should get the replies, put the client's email address in the Email field.
Type of issue: Billing, Client Performance, Inventory, Dashboard Help, Technical Assets (i.e., Pixel, GTM), Onboarding or Other.
Subject and Describe your issue
Attachments (optional)

Email Support

Email support@buyerbridge.com. Include the client account name in the subject line.

Tips for a Faster Answer

Name the client account and the channel, for example Meta or Google.
Say what you expected to happen and what happened instead.
Add a screenshot. It often explains more than a paragraph.

What Happened to Support Accounts?

BuyerBridge used to run a separate support site that needed its own login. That site is gone, so there's nothing to create or reset. Every option above works without a support account.