--- title: How to Add a New User, Delete a User, and Managing Existing Users description: We are constantly developing the BuyerBridge Platform to make Agency life easier day by day. Most recently, we have released user management for all users and resellers using BuyerBridge.  This guide --- [Skip to content](https://support.buyerbridge.com/knowledge/new-user-flow-adding-a-new-user-deleting-a-user-and-managing-existing-users#main-content) English Show submenu for translations [Submit a ticket](https://support.buyerbridge.com/knowledge/kb-tickets/new?hsLang=en) ![BuyerBridge\_LOGO-dark-2.png\]](https://support.buyerbridge.com/hs-fs/hubfs/BuyerBridge_LOGO-dark-2.png?height=40&name=BuyerBridge_LOGO-dark-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://support.buyerbridge.com/knowledge/kb-tickets/new) - Go to buyerbridge.com Go to buyerbridge.com Welcome to the BuyerBridge Help Center! - There are no suggestions because the search field is empty. 1. [Help Center](https://support.buyerbridge.com/knowledge?hsLang=en) 2. [Getting Started](https://support.buyerbridge.com/knowledge/getting-started?hsLang=en) 3. [Account Management](https://support.buyerbridge.com/knowledge/getting-started?hsLang=en#account-management) # How to Add a New User, Delete a User, and Managing Existing Users We are constantly developing the BuyerBridge Platform to make Agency life *easier* day by day. Most recently, we have released user management for all users and resellers using BuyerBridge.  This guide has been created to provide our agencies with a better understanding of the new updates related to managing Users in BuyerBridge.  On the left side of the BuyerBridge platform, you will see the Users icon. From this icon, you will be able to navigate to All Users, Add Users, Delete Users, and more. ### Adding a New User From the User icon dropdown: you can select **Add User** or **All Users** (if All Users, click the **Add User** button in the right-hand corner). ![](https://support.buyerbridge.com/hs-fs/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105912buyerbridge-user-update-users-dropdown-1.png?width=432&name=support_buyerbridge_iohcarticle_attachments360065105912buyerbridge-user-update-users-dropdown-1.png) > Both routes will direct you to the required Add New User Form where you will need to provide their Name, Email, and User Role. ![](https://support.buyerbridge.com/hs-fs/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105892buyerbridge-user-update-user-role-1.png?width=627&name=support_buyerbridge_iohcarticle_attachments360065105892buyerbridge-user-update-user-role-1.png) Once you have entered the User Name and Email you wish to add \> choose the **User Role**.  To select the User Role, choose: - - **Agency** (to allow the new user access to your *entire* agency) > Use the agency dropdown at the top, next to the logo in the dashboard, to toggle between agencies there. Whatever  agency is selected at the top is where the user will be added. - - **Dealer** (to add a dealer to the platform as an *end-user role*) - To attach a new dealer to the desired accounts \> **Search/Select Dealer(s)**  ![](https://support.buyerbridge.com/hs-fs/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105872buyerbridge-user-update-multiple-dealers-1.png?width=541&name=support_buyerbridge_iohcarticle_attachments360065105872buyerbridge-user-update-multiple-dealers-1.png) > You can add multiple dealers at a time, and attach a new user to all accounts selected in the Search/Select Dealer(s) field. 2\. Now you will decide how you want to generate a password for the new user, there are 2 options:  - - Option 1: **Send login & password instructions** (BuyerBridge sends the new user an email, redirecting them to your branded version of the dashboard, and allows them to set their own password) - Option 2: **Manually set a password** (create and control password for the new user, be personally responsible for providing them with the password or login link) ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105852buyerbridge-user-update-manual-password-1.png) - - Once a password has been set, press **Submit**. > 🚨  If you see the error, **“A user with this email already exists in the system!”** you can easily resolve: > > - Navigate away from the Add New User form and to **All Users**. > - On the User List screen, use the **Search Users** field to search the **Name** and **Email** of the New User. > - Once you have found the existing user, click the **Password Reset** button to get them into the system and attach them to dealers. ### For Existing Users #### How to add dealer access to existing users To add dealers to already existing users, please:  1. Navigate to **All Users** under the Users dropdown 2. On the User List page, click the **Add Dealers** Icon ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105792buyerbridge-user-update-add-dealers-button-1.png) 3. Search/Select Dealer(s) ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065288331buyerbridge-user-update-search-select-dealers-1.png) 4. Finally, click **Add Dealers** to submit the form #### How to delete existing users To delete an existing user:  1. Navigate to **All Users** under the Users dropdown 2. On the User List page, click **Delete** ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065105832buyerbridge-user-update-delete-existing-user-1.png) ### Dealer Users & Dealer Dashboard Experience To associate a User with an existing Dealer, please:  1. Navigate to the bottom left of the Dealer Dashboard where you’ll see all **Users** associated with the Dealer.  ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065288271buyerbridge-user-update-add-user-to-dealer-1.png) 2. Click **Add User** 3. Assign User from existing users in the account \> click **Submit** to finalize! ![](https://support.buyerbridge.com/hubfs/Knowledge%20Base%20Import/support_buyerbridge_iohcarticle_attachments360065288291buyerbridge-user-update-assign-existing-user-1.png) > NOTE: If the User is not under the agency, add the user and assign them to the dealer on the form there. ### "Dealer Role" Visibility and Access Be aware that when assigning a Dealer role, it’s a very limited experience. 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